Privacy policy

Last updated: 2 November 2026

Awesome Kiwi LTD ("Awesome Kiwi", "we", "us") is a small family business in Auckland. This policy explains what personal information we collect when you visit awesomekiwi.co.nz or order from us, why we collect it, who we share it with, and the choices you have. We follow the New Zealand Privacy Act 2020.

What we collect

  • Order details: your name, email address, phone number, delivery and billing address, and what you ordered.
  • Personalisation details: the names, messages, photos and design choices you add to a gift. These can include details about the person you're buying for, such as their name or photo. Please only send us details and photos you're happy for us to use for the gift.
  • Payments: payments are handled by our payment providers (Shopify Payments, PayPal and Afterpay). We never see or store your full card number.
  • Messages: anything you send us by email, through the contact form or through the chat on our website.
  • Reviews: if you leave a review, the name you give, your review and any photos you add.
  • Mailing list: your email address, if you sign up to hear from us.
  • Website use: information collected by cookies and similar tools, such as the pages you visit, your device and browser, your approximate location and how you found us.

How we use it

  • To make, personalise and deliver your order, and to send you order and delivery updates.
  • To answer your questions and sort out anything that goes wrong with an order.
  • To take payments, prevent fraud and keep our accounting and tax records.
  • To send you news and offers by email, but only if you've agreed to receive them. Every email has an unsubscribe link.
  • To see how people use our website so we can improve it, and to show our ads to people who may like our gifts.
  • To show the reviews you choose to share.

Who we share it with

We only share what each service needs to do its job for us:

  • Shopify, which runs our online store and holds our order records.
  • Payment providers: Shopify Payments, PayPal and Afterpay.
  • NZ Post and our shipping software, to send your parcel.
  • The apps that help us run the shop: Teeinblue and Customily (personalisation previews), Judge.me (reviews), Tidio (website chat), Shopify Email and Klaviyo (emails) and our accounting software.
  • OpenAI (AI image previews for photo gifts). When you upload a photo for one of our photo gifts, it’s processed by OpenAI to make the art preview. See "Photo uploads and AI art" below.
  • Advertising and analytics services: Google (including Google Analytics and Google Ads), Meta (Facebook and Instagram) and TikTok. They use cookies and similar tools to measure visits and ads, and to show our ads.

We do not sell your personal information. We may also share information when the law requires it.

Photo uploads and AI art

On our photo gifts, such as cartoon family and pet portraits, you can upload a photo. We use it only to create your preview and to make and print your order. We don't use customer photos in our marketing or advertising, and we don't sell them. If you can't give us a photo, we can't make a photo-based product, but you're welcome to choose one of our other designs.

  • OpenAI (our AI image provider) restyles your photo into art and processes it in the United States. Under OpenAI's policy for business customers, photos sent through its service are not used to train its AI models. OpenAI may keep them for up to 30 days to check for misuse and then deletes them, unless the law requires it to keep them longer.
  • Teeinblue (the app that runs our personaliser) stores your photo and design so we can show your preview and print your order.

We keep photos only as long as we need them to make your order and handle any reprint. You can ask us to delete your photo sooner by emailing sales@awesomekiwi.co.nz.

If you appear in a photo someone gave us

Our customers often upload photos of family members, friends or pets to make a gift. If you appear in one of these photos: we collected your image from the person who placed the order, we use it only to make that gift, it is handled by the providers listed above, and you can ask us to see it or delete it. We ask customers to only upload photos they have permission to use and to let the people in them know. The same applies to gift recipients whose name and delivery address are given to us by the buyer: we use them only to make and deliver the gift.

Information stored outside New Zealand

Several of these services store or process information overseas, for example in Canada, the United States, Australia or Europe. We use established services that handle information on our behalf, and we rely on their security and privacy protections to keep your information safe. We remain responsible for your information under the New Zealand Privacy Act 2020.

Cookies

Our website uses cookies. Some are needed for the cart and checkout to work. Others help us understand visits and measure our ads. You can block or delete cookies in your browser settings, although the cart and checkout may not work properly without them. You can also change your ad preferences in your Google, Facebook, Instagram and TikTok accounts.

How long we keep it

We keep personal information only for as long as we need it for the reasons above, including our accounting and tax record obligations.

Keeping it safe

Our store runs on Shopify, which uses secure, encrypted connections and secure payment processing. Only the people who need order details to make and send your order can see them. If a privacy breach is likely to cause serious harm, we will tell you and the Office of the Privacy Commissioner, as the law requires.

Seeing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing sales@awesomekiwi.co.nz. This includes people who appear in a photo a customer gave us. We may need to check who you are first. We'll reply as soon as we can, and within 20 working days.

You can stop marketing emails at any time with the unsubscribe link at the bottom of every email.

Children

Many of our gifts are for children, but our website is for adults buying gifts. We don't knowingly collect information from children, other than the names or photos a buyer chooses to add to a personalised gift.

Questions or concerns

Awesome Kiwi LTD
360 Church Street, Penrose, Auckland 1061, New Zealand
Email: sales@awesomekiwi.co.nz
Phone: 022 352 5884

If you're not happy with how we've handled your information, please talk to us first. You can also contact the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.