Refund policy
Returns and faulty items
We check every item carefully before it's sent. If something isn't right, we're here to help.
Faulty items
We accept returns of items that were faulty when delivered. Returned items are inspected when they arrive. Normal wear and tear isn't treated as a fault.
If you think your item is faulty, please contact us first before sending it back, so we can help and record your return.
Change of mind and non-faulty items
We accept returns of non-faulty items as long as:
- the item is unused, in its original condition and in its original packaging, and
- the return is started within 31 days of delivery.
Please note that personalised or custom-made items may not be eligible for return unless they're faulty.
Return postage
Returns are free. If we ever need an item sent back, we'll cover the return postage.
Refunds
Once we receive the returned item and confirm it's eligible, we'll offer one of the following:
- a replacement item
- store credit
- a refund to your original payment method
Refunds are processed within 7 business days of the return being approved.
Your rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
If you have any questions or need help with a return, email us at sales@awesomekiwi.co.nz. We're always happy to help.